Privacy Policy

At Sadguru Enterprises we respect and prioritize your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our cab booking services, website, and mobile applications. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information

When you use our services, we may collect the following personal information: Account Information: Name, email address, phone number, profile photo (if provided). Payment Information: Credit card details, billing address, payment preferences (if applicable). Booking Information: Pickup and drop-off locations, ride preferences, ride history, and payment records. Communication Information: Any messages or inquiries you send to us via customer support, email, or in-app chat.

B. Location Information

To provide accurate ride services, we collect location data from your device, including: Real-Time GPS Location: When you book a ride or use location-based features, we collect your current location (with your permission). Ride Journey Data: Location data during the ride, including pickup and drop-off points. C. Device Information We may collect technical information about your device, such as: Device type, operating system, IP address, and mobile carrier. App version and usage data (such as interaction with our services).

2. How We Use Your Information

We use the information we collect for the following purposes: To Provide Services: To facilitate your cab booking, process payments, and deliver the requested services. Customer Support: To respond to your inquiries, resolve issues, and provide assistance. Personalization: To offer a more personalized experience based on your preferences and previous interactions. Communication: To send important updates related to your bookings, account status, promotions, and service notifications. Safety and Security: To verify your identity, monitor for fraud, and ensure the safety of riders and drivers. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances: With Service Providers: We may share your information with third-party vendors, contractors, or partners who help us deliver our services, such as payment processors, marketing partners, or customer support providers. With Drivers: Drivers may have access to your booking details, including pickup and drop-off locations, and any special instructions necessary to complete the ride. With Legal Authorities: If required by law, we may disclose your information to law enforcement or regulatory authorities, or as part of legal processes, such as subpoenas or court orders. For Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request that we delete your account and associated data at any time by contacting us.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Choices

You have the following rights and choices regarding your personal information: Access and Update: You can access and update your personal information through your account settings or by contacting customer support. Location Data: You can disable location tracking through your device settings, but this may affect your ability to book rides. Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe link in any promotional email or by adjusting your communication preferences in your account settings. Data Deletion: You can request the deletion of your account and personal data by contacting us directly.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

8. Third-Party Links

Our services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to the policy constitutes your acceptance of the updated terms.